Agreement to these terms
These terms govern your use of Findelle’s website and products (Monitor and Reputation), operated at findelle.ai. By creating an account, running a scan, or otherwise using Findelle, you agree to these terms. If you’re using Findelle on behalf of a business, you’re confirming you have the authority to accept these terms for that business.
What Findelle does
Findelle checks how AI platforms — currently ChatGPT, Gemini, Claude, and Perplexity, plus Google AI Overviews — talk about your business, and gives you a score, citation history, and recommended fixes. Monitor and Reputation are separate products and separate monthly subscriptions; you can use either on its own or both together.
The free scan available on the homepage doesn’t require signup. Ongoing tracking, scheduled rechecks, and the full dashboard require an account, and some features require a paid plan.
Accounts
You’re responsible for keeping your account credentials secure and for all activity that happens under your account. Provide accurate information when you sign up, and let us know if you believe your account has been accessed without your permission.
Sample data and illustrative figures
Some figures shown on our marketing pages (for example, sample scores and sample AI answers) are illustrative examples, not real customer data. These are clearly labelled as "Sample" wherever they appear. Your actual dashboard shows your real scan results only.
Subscriptions, billing, and cancellation
Paid plans are billed monthly through Stripe, in advance, with no long-term contract. You can cancel at any time by emailing us — there’s no notice period and no retention call. When you cancel, you keep access through the end of the period you’ve already paid for; we don’t offer prorated refunds for partial months.
We may change plan pricing or features going forward. If we do, we’ll give existing subscribers reasonable notice before the change applies to their next billing cycle.
Acceptable use
You agree to use Findelle only for lawful purposes, and only to check on businesses you own, represent, or are otherwise authorized to research. You won’t attempt to disrupt, reverse-engineer, or gain unauthorized access to Findelle’s systems, or use the service to build a competing product from our outputs.
About the AI-generated results
Findelle’s scores, citations, and answers reflect what the underlying AI platforms returned at the time we asked. We don’t control those platforms, and their answers can and do change between scans — sometimes for reasons unrelated to anything you’ve changed. We don’t promise guaranteed citations, a specific score, or instant AI ranking, and our recommendations are guidance, not guarantees of outcome.
Intellectual property
Findelle and its software, design, and content (excluding your own business data and the third-party AI platforms’ outputs) belong to us. You keep ownership of the business information you submit. We may use aggregated, de-identified data (data that doesn’t identify you or your business) to improve Findelle’s checks and recommendations.
Third-party services
Findelle relies on third-party services to operate — including Supabase, Stripe, Resend, Inngest, and the AI platforms listed above. Your use of Findelle is also subject to those providers’ own terms where applicable (for example, Stripe’s terms govern the payment itself). We’re not responsible for outages or changes on their end, though we’ll do our best to keep things running smoothly.
Disclaimers
Findelle is provided "as is" and "as available." We work to keep it accurate and reliable, but we don’t warrant that the service will be uninterrupted, error-free, or that AI-platform results will meet your expectations.
Limitation of liability
To the extent permitted by law, Findelle isn’t liable for indirect, incidental, or consequential damages arising from your use of the service, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.
Termination
You can stop using Findelle and cancel your subscription at any time as described above. We may suspend or terminate accounts that violate these terms, misuse the service, or don’t pay for a subscribed plan.
Changes to these terms
We may update these terms as Findelle evolves. We’ll update the "last updated" date above when we do, and we’ll let existing customers know by email if a change is significant.
Governing law
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles.
Contact us
Questions about these terms? Email us — we read every message ourselves.